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Interviewing Users

“Interviewing is central to much design research. Good interview-based projects can be hard to pull off. Steve Portigal’s book is packed with useful tips, illustrative examples, cautionary tales, and how-to advice for planning and conducting interviews, as well as analyzing and presenting data gathered. Grounded in real research examples, this book is a must-read for both novice and experienced interviewers.”
—Elizabeth F. Churchill, Director of Human Computer Interaction, eBay Research Labs

Interviewing is a foundational user research tool that people assume they already possess. Everyone can ask questions, right? Unfortunately, that’s not the case. Interviewing Users provides invaluable interviewing techniques and tools that enable you to conduct informative interviews with anyone. You’ll move from simply gathering data to uncovering powerful insights about people.

Interviewing Users will explain how to succeed with interviewing, including:

  • Embracing how other people see the world
  • Building rapport to create engaging and exciting interactions
  • Listening in order to build rapport.

With this book, Steve Portigal uses stories and examples from his 15 years of experience to show how interviewing can be incorporated into the design process, helping you learn the best and right information to inform and inspire your design.

Table of Contents
Chapter 1. The Importance of Interviewing in Design
Chapter 2. A Framework for Interviewing
Chapter 3. Getting Ready to Conduct Your Interviews
Chapter 4. More Than Just Asking Questions
Chapter 5. Key Stages of the Interview
Chapter 6. How to Ask Questions
Chapter 7. Documenting the Interview
Chapter 8. Optimizing the Interview
Chapter 9. Making an Impact with Your Research

Book Details

  • Paperback: 176 pages
  • Publisher: Rosenfeld Media (May 2013)
  • Language: English
  • ISBN-10: 193382011X
  • ISBN-13: 978-1933820118
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